Existing patients - please click the box above to complete the COVID-19 screening form prior to your appointment.

"What to expect at your next appointment" video

Infection Control Practices for the Dental Practice of Drs. Carr & Yee

 

 


May 27th, 2020 Office open for routine care!

Dear Dental Family,

We are prepared to open our practice to routine care on June 1, 2020!

We trust you and your loved ones are well and have remained safe the past few months.

During shelter-in-place we have been preparing our office to expand beyond the emergency cases we have seen to more routine care under the guidance of our regulatory and governing authorities. We've made some changes to support this, while maintaining the level of patient care that you are accustomed to. We are implementing enhanced healthcare protocols in an effort to maintain social distancing and provide safe dental care.

There a few things we need your help with before you come for your dental visit(s):

  • Face masks or coverings are required to enter our office, including caregivers/guardians accompanying patients.
  • You will receive a communication from us within 48 hours before your appointment to ask some COVID -19 screening questions. You will be asked these same questions again when you arrive at our office in addition to checking your temperature.
  • We ask that you text or call us when you arrive. Please wait in your car until we’re ready for you to enter.
  • We request that you limit the number of visitors to only those people necessary for the appointment.
  • Parents will be asked to remain in their car whenever possible
  • Social distancing around the office will be observed as much as practically possible.
  • If you are interested, please go to our link on our website describing our infection control practices: CLICK HERE FOR PDF

Here is a short video to show how your visit will look:  CLICK HERE FOR VIDEO

As the world around us continues to change, we appreciate your trust in us and the continuing support of our family owned business.  We look forward to seeing your smiles and attending to your dental needs.

NOTE: The best form of communication with us is through email:  [email protected]   

You are always free to call during office hours (Monday- Thursday, 7am-4pm):  408.733.4473

Also, keep up to date with what we’re doing through our Facebook page! https://www.facebook.com/ThomasandJoAnneCarrDDS

With expectancy,

Drs Carr & Yee and Team


May 7th, 2020 Check-in

Dear Dental Family,

We eagerly await the day we can return to our practice life and see you!

We hope this letter finds you and your loved ones well, staying safe and healthy in this time of crisis. 

Did you know dentistry has always been deemed an essential service? However, our governing authorities have mandated that elective or preventative dental procedures continue to be delayed until further notice.

We are hoping to reopen our office on June 1st, but we will notify you if there are any changes. Our #1 priority is the safety of our patients and staff. We're making some changes to support this, while maintaining the level of patient care that you are accustomed toWe are implementing enhanced healthcare protocols in an effort to maintain social distancing and provide safe dental care.

Please make careful note of the following changes to your dental visits:

  • Face masks or coverings are required to enter our office, including caregivers/guardians accompanying patients.
  • We have “closed” our waiting area and will ask patients to wait in their car until we’re ready for you to enter.
  • We will be screening your health status as well as taking temperatures with a non-contact thermometer prior to entering the building. Any patient showing signs of illness or fever will be asked to reschedule their appointment.
  • You will be required to use hand sanitizer or wash your hands before being seen.
  • We request that you not bring a companion to your appointment unless you are accompanying a minor child. No more than two patients will be allowed in the office per appointment. 
  • Your safety is paramount to us. Social distancing around the office will be observed as much as practically possible.
  •  We have modified our doctor and hygiene schedules, reducing the number of patients seen each day to allow additional time for infection control and to support social distancing. 

In the coming weeks, we will be reaching out to patients who had appointments scheduled during the shelter in place to reschedule their appointments. We also will be contacting those who have outstanding dental issues to determine the best appointment solutions.

As the world around us continues to change, we appreciate your trust in us and the continuing support of our family-owned business.  We look forward to seeing your smiles and attending to your dental needs.

NOTE: The best form of communication with us is through email.

[email protected]

Also, keep up to date with what we’re all doing through our Facebook page! https://www.facebook.com/ThomasandJoAnneCarrDDS

Warmly,

Drs Carr & Yee and Team


April 15, 2020 Check-in

To our dental family,

Per California Dental Association and government guidelines, we are staying home to help flatten the curve of COVID-19 and reserve protective equipment for healthcare workers on the front lines. We are hoping to return to the office in May - but that's still somewhat of an unknown right now. In the meantime, we wanted to reach out and say hi, and let answer a few questions you may have.

What are we doing with all our free time? Well, other than enjoying our families and getting exercise, we are spending countless hours attending online webinars to better serve you once we're back in the office. You can rest assured that once we are able to open our doors again, we will be fully prepared to treat patients in this new, post-COVID-19 era.

What if you have a dental "emergency" while we are closed? The guidelines for what constitutes a true dental emergency have narrowed to select situations. The "emergencies" that we are allowed to treat include: uncontrolled bleeding, cellulitis or diffuse soft tissue infection, swelling that potentially compromises a patient's airway or trauma that involves facial bones, potentially compromising the patient's airway. Any other dental needs must be delayed until we can safely treat you. Please email us with your situation/symptoms so that we may give advice on how to reduce your symptoms and cope until we can see you at our practice. Know that once we return to the office your needs will be our first scheduling priority.

How can I best avoid a dental "emergency"? Now is the best time to maintain top-notch home care! Use the extra time in your schedule to build a solid home care routine, including brushing at least twice a day and flossing once a day. When life returns to normal, you'll have a solid routine in place to continue! What if I use high-fluoride toothpaste that I usually purchase at the office? We want you to continue using it! Please have your pharmacy fax a prescription request to 408-733-9006 or you can send an email with your pharmacy phone number and we'll call in a prescription for you!

Until we see you again, know that you are in our thoughts and that our number one priority is to get back to seeing your smiling faces as soon as we are safely able.

Thomas Carr, DDS & Robert Yee, DDS and Team